As the world confronts the COVID-19 pandemic, we want to extend our heartfelt wishes that all remain in health and safety during this difficult time. Our hearts go out to the families of those afflicted by the virus. We also want to thank the members of the community on the front lines of this crisis for their tireless and selfless dedication.

Addressing Implications of a Remote Workforce with WatchGuard

While the response to coronavirus has been unprecedented, for many businesses this “work-from-home” experiment launches them into decidedly unfamiliar territory. Home networks are overwhelmed, VPN use has spiked, and the need to secure remote workers has never been greater.

WatchGuard is dedicated to providing a seamless sales and support experience for our partners and customers. We’ve prepared a short FAQ to explain our corporate approach to both safety and business continuity:

• WatchGuard Response to COVID-19

As businesses confront this challenge, WatchGuard has also created several guides on howresources to help manage security and connectivity for your workforce during the crisis and to answer some of the common questions that we have received over the last couple of weeks:

• WatchGuard Resources to Aid with Remote Worker Security – Landing Page
• eBook – Learning from COVID-19: Security and Continuity Planning
• Checklist – IT Business Continuity
• Free AuthPoint MFA Trial – 120 Days
• Free DNSWatchGO Trial – 120 Days
• Free FireboxV Trial for Mobile VPN Support – 120 Days
• Which Mobile VPN client should I use?
• 120 Day Trial Activation Guide – DNSWatchGO and AuthPoint
• 443 Podcast – Securing Remote Workers
• FAQ -  How can I help my users work remotely during the COVID-19 crisis?
• FAQ -  Use AuthPoint MFA to protect remote worker connections and credentials

This blog post will be updated as any new information becomes available.

Contact

For Salesor Supportquestions, you can find phone numbers for your region online. If you contact WatchGuard Technical Support, please have your registered appliance Serial Number or Partner ID available.

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in February:

Articles

• Outlook continually prompts for password
• How to ensure faster case resolution
• Contact WatchGuard Customer Support
• AuthPoint activation emails suppressed after delivery failure
• What to expect when you contact WatchGuard Technical Support or Customer Care
• Which third-party VPN clients are compatible with DNSWatchGO?
• URLs used by WatchGuard Cloud services
• WatchGuard LDAP compatibility with updated Windows security options in March 2020
• DNSWatch not using configured DNS settings

Known Issues

• MVLS crashes without connection to activation server
• What does the warning "Specified IP address does not match any of the interfaces specified in config file" mean?
• AP cannot negotiate PoE+ power with PoE+ injector connected to PoE-only switch

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in January:

Articles

• macOS High Sierra requires kernel extension for Mobile VPN with IPSec client
• Troubleshoot Signature Delivery

Known Issues

• Mobile VPN with SSL on macOS cannot connect when non-ASCII characters in passphrase
• Geolocation misidentifies some Google.com IP addresses
• TDR Host Sensor might cause OS crashes in Scale Computing HyperCore environments
• Gateway Wireless Controller fails to manage AP120 and AP320 after upgrade to 8.8.1-101
• Gateway AntiVirus engine update causes unexpected FireCluster failover or reboot
• Dimension v2.1.2 Update 3 cannot display status of FireCluster Backup Master
• Firebox Memory graph does not accurately show available system memory
• Cannot complete Certificate Import Wizard in Firebox System Manager
• DNSWatchGO Diagnostic application fails to display characters that are non US-ASCII
• Guestbook import from CSV fails in Wi-Fi Cloud because of Excel formatting

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in December:

Articles

• Firebox diagnostic log messages not visible in WatchGuard Cloud
• WatchGuard support must confirm that callers are authorized before providing support
• DNSWatch cannot resolve a specific domain

Known Issues

• DNSWatch - Content Filter Policies and Dynamic IP Addresses
• Reverse Proxy fails with blank page displayed for some applications
• AP devices stuck in reboot loop with RS232 converter in network
• Install error for AD Helper for TDR
• AuthPoint LDAP activation fails with leading or trailing space in user email address
• Mobile VPN with SSL for Windows fails to connect for some users
• Firebox diagnostic log messages not visible in WatchGuard Cloud
• No DNSWatch license on Firebox Cloud BYOL
• Connections fail with some asynchronous routing scenarios after update to Fireware v12.5.2
• TDR Save Filter does not save time periods
• AuthPoint LDAP or Active Directory queries fail with special character in search base

Security Issues

• Inferring and Hijacking VPN-tunneled TCP Connections

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in November:

Articles

• Migrate from Datablink Management Server to AuthPoint
• Resolved TDR False Positive for GoogleUpdateSetup.exe

Known Issues

• Firebox Cloud does not correctly handle overlapping static routes
• Reduced range on AP120, AP320, and AP322 devices
• Cannot edit SD-WAN actions in Policy Manager > Policy Configuration
• Instagram social media authentication fails with iOS versions 11.12.1 or lower
• System hash and Evtlog hash do not always match between FireCluster members
• Interfaces change after upgrade or reboot of Firebox Cloud in Azure