WatchGuard - Support Alerts

WatchGuard Product Update Blog

  1. Knowledge Base Digest - August 2020

    Knowledge Base Digest - August 2020 stakeuchi Tue, 09/08/2020 - 15:31
    Categories:
    Support Alerts

    Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August:

    Articles

    Known Issues

    Video Tutorials

  2. Knowledge Base Digest - July 2020

    Knowledge Base Digest - July 2020 stakeuchi Fri, 08/07/2020 - 12:12
    Categories:
    Support Alerts

    Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in July:

    Articles

    Known Issues

    Video Tutorials

  3. Action needed (AuthPoint) - Upgrade RD Web agent to v1.1.1.79 or higher by 26 September 2020

    Action needed (AuthPoint) - Upgrade RD Web agent to v1.1.1.79 or higher by 26 September 2020 msuniga Wed, 07/29/2020 - 12:50
    Categories:
    Support Alerts

    As part of an effort to continuously improve the security of our services, we are making upgrades to the RD Web service. If you use AuthPoint agent for RD Web v1.1.0.58 or lower, you must upgrade the RD Web agent to v1.1.1.79 or higher by 26 September 2020.

    If you already use v1.1.1.79 or higher of the AuthPoint agent for RD Web, no action is required.

    To upgrade the agent for RD Web:

    1.      Log in to WatchGuard Cloud.

    2.      Select Configure > AuthPoint.

    3.      Select Downloads.

    4.      In the RD Web section, click Download Installer.

    5.      Download the latest version of the agent for RD Web. You do not have to download the configuration file to upgrade the agent.

    6.      Run the downloaded installer (.msi file) on your server as a local administrator. You do not have to uninstall the agent for RD Web when you install an updated version.

    Note: If the wizard shows a “Files in use” message that prompts you to close the IIS Worker Process, click Ignore and continue the installation process.

    To see which version of the agent is installed:

    1.      From the Windows menu, select Control Panel.

    2.      Select Uninstall a Program.

    3.      From the list of programs, find WatchGuard AuthPoint RD Web. The Version column indicates which version of the agent is installed.

    Sincerely,

    Your WatchGuard Team

     

     

     

  4. WatchGuard is switching Botnet Blocklist providers

    WatchGuard is switching Botnet Blocklist providers rarroyo Tue, 07/07/2020 - 08:02
    Categories:
    Support Alerts,
    Network Security

    Greetings valued WatchGuard Partners and Customers. For those that are not aware, or even those that just need a refresher, the firebox downloads a list of known malicious Command and Control IP addresses that it blocks. This is commonly referred to as the Botnet Blocklist and is Licensed as part of RED service in the Basic Security package. As part of our commitment to provide the best security to you, a new Botnet Block list is being deployed globally on July 13th. Should you or any of your customers encounter a false positive please add the offending IP address to the Blocked Sites Exceptions list and submit a technical support case.  Thank you to everyone for reading and enjoy the rest of your day.

  5. Knowledge Base Digest - June 2020

    Knowledge Base Digest - June 2020 stakeuchi Mon, 07/06/2020 - 12:03
    Categories:
    Support Alerts

    Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in June:

    Articles

    Known Issues

    Video Tutorials