WatchGuard Product Update Blog
  1. Knowledge Base Digest - May 2023

  2. Knowledge Base Digest - April 2023

  3. Knowledge Base Digest - March 2023


    Known Issues

    New or Updated Video Tutorials

  4. Wi-Fi Cloud Maintenance and changes coming to Wi-Fi Cloud

    Valued Wi-Fi Cloud WatchGuard Partners and Customers,  

    This notification is to inform you of the intention to remove the Manage Tile from Wi-Fi Cloud. You will no longer be able to use WatchGuard Wi-Fi Cloud Manage UI to configure your wireless network managed in Wi-Fi Cloud. The Manage tile will no longer appear on the Wi-Fi Cloud’s Launchpad dashboard.  

    The features and functionality of your wireless network will not be impacted, and we invite you that have not started using the Discover Tile to manage, monitor, and troubleshoot your wireless networks managed in Wi-Fi Cloud to contact the WatchGuard Sales Team to discuss a demo or some training for your team to bring your team up to speed on the Discover features and benefits.   

    This change will take place when WatchGuard does the Wi-Fi Cloud update to version 13.0. This firmware update is targeted to begin on April 7, 2023, and includes critical bug fixes, feature enhancements and the removal of the Manage tile as discussed in this communication.  

    Any remaining features that are in Manage it need to be migrated over to the Discover UI have been placed on the 2023 roadmap and will be migrated as the feature work is completed.  

    We apologize for any inconvenience caused by this change. WatchGuard feels like our partners and customers benefit the most from the Discover Management UI and maintaining multiple management UIs continues to become a larger challenge as additional standards and features are added to the platform.  

    If you have any additional questions regarding this change, please contact WatchGuard Support or your WatchGuard Sales Team. 


    The WatchGuard Wi-Fi Team 

    WatchGuard Wi-Fi Cloud production servers will be upgraded to version v13.0 starting on Friday, April 7, 2023. When:

    • APAC region: Friday, April 7, 2023 (12:00AM – 4:00AM HKT) 
    • EMEA region: Saturday, April 8, 2023 (12:00AM – 4:00AM GMT) 
    • AMER region: Saturday, April 8, 2023 (12:00AM – 4:00AM PDT) 

    Release notes with details about the update will be available here starting April 6th. 

  5. Changes coming to WatchGuard Account Manager

    Starting on March 24th, the URLs for the “forgot user name” and “forgot password” pages will change from the domain to This is in support of migrating that functionality into WatchGuard Cloud.
    Migration activities will continue April 4th with the account portion of the account registration flow for new accounts (also known as “Tier-1” accounts) moving to As a part of this change, the new account registration form will be consolidated into fewer screens, but the information requested will not be changed. We encourage partners who are onboarding new accounts to leverage the multi-tier functionality of WatchGuard Cloud and to create client accounts within the WatchGuard Cloud Account Manager. 

    Finally, on April 12th the remainder of the account registration flow will be migrated, with no further changes to the user experience. We will leave redirects in place for a short period of time, but if you allow-list specific WatchGuard domains you will need to add

    We appreciate your patience as we continue to update our services and expand WatchGuard Cloud!