Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in January:

Articles

• macOS High Sierra requires kernel extension for Mobile VPN with IPSec client
• Troubleshoot Signature Delivery

Known Issues

• Mobile VPN with SSL on macOS cannot connect when non-ASCII characters in passphrase
• Geolocation misidentifies some Google.com IP addresses
• TDR Host Sensor might cause OS crashes in Scale Computing HyperCore environments
• Gateway Wireless Controller fails to manage AP120 and AP320 after upgrade to 8.8.1-101
• Gateway AntiVirus engine update causes unexpected FireCluster failover or reboot
• Dimension v2.1.2 Update 3 cannot display status of FireCluster Backup Master
• Firebox Memory graph does not accurately show available system memory
• Cannot complete Certificate Import Wizard in Firebox System Manager
• DNSWatchGO Diagnostic application fails to display characters that are non US-ASCII
• Guestbook import from CSV fails in Wi-Fi Cloud because of Excel formatting

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in December:

Articles

• Firebox diagnostic log messages not visible in WatchGuard Cloud
• WatchGuard support must confirm that callers are authorized before providing support
• DNSWatch cannot resolve a specific domain

Known Issues

• DNSWatch - Content Filter Policies and Dynamic IP Addresses
• Reverse Proxy fails with blank page displayed for some applications
• AP devices stuck in reboot loop with RS232 converter in network
• Install error for AD Helper for TDR
• AuthPoint LDAP activation fails with leading or trailing space in user email address
• Mobile VPN with SSL for Windows fails to connect for some users
• Firebox diagnostic log messages not visible in WatchGuard Cloud
• No DNSWatch license on Firebox Cloud BYOL
• Connections fail with some asynchronous routing scenarios after update to Fireware v12.5.2
• TDR Save Filter does not save time periods
• AuthPoint LDAP or Active Directory queries fail with special character in search base

Security Issues

• Inferring and Hijacking VPN-tunneled TCP Connections

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in November:

Articles

• Migrate from Datablink Management Server to AuthPoint
• Resolved TDR False Positive for GoogleUpdateSetup.exe

Known Issues

• Firebox Cloud does not correctly handle overlapping static routes
• Reduced range on AP120, AP320, and AP322 devices
• Cannot edit SD-WAN actions in Policy Manager > Policy Configuration
• Instagram social media authentication fails with iOS versions 11.12.1 or lower
• System hash and Evtlog hash do not always match between FireCluster members
• Interfaces change after upgrade or reboot of Firebox Cloud in Azure

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in October:

Articles

• macOS Catalina 10.15 software compatibility
• How to create a TDR Host Sensor triage file on macOS
• Firebox Cloud throughput and VM sizing
• DNSWatch and WebBlocker Content Filters on Fireboxes
• Causes for certificate warnings when Firebox denies access to remote sites
• Cookies in use by captive portal splash pages

Known Issues

• SSO Agent fails to run on macOS Catalina 10.15
• Firebox incorrectly applies Daylight Savings Time for users in Brasilia time zone
• WatchGuard IPSec Mobile VPN client fails to install on macOS Catalina 10.15
• MFA Status in Microsoft Partner Center shows 0% with AuthPoint integration
• AuthPoint agent installation fails on macOS Catalina 10.15
• BOVPN Virtual Interface incorrectly marked as down when Link Monitoring not enabled
• Mobile VPN with SSL fails to install on macOS Catalina
• AuthPoint Gateway installation and uninstall fail if you click Cancel during upgrade process
• Gateway Wireless Controller fails to display list of managed AP devices
• No data in Access Portal reports on Fireboxes that run OS v12.5 and earlier
• XTM 330s cannot receive connections from MAC addresses that end with 88:08
• Branch Office VPN to third-party endpoints fail after FireCluster failover
• TDR VPN Shared Secret text box

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in September:

Articles

• Update AP firmware on a Gateway Wireless Controller with a component file package
• Find your WatchGuard Cloud data storage region
• Some WebBlocker log messages have no category listed
• How do I find the AuthPoint Gateway log files?
• Authentication fails with AuthPoint Gateway v5.1.4 or lower
• VLAN support in Wi-Fi Cloud
• TDR Host Sensor Support for macOS X 10.11 and Lower
• Display issue with up and down arrows in Web UI
• Troubleshoot TDR Host Sensor Update Errors on Windows Devices
• Support for Dynamic DNS in DNSWatch
• Location folder appears in red or with a red "X"

Known Issues

• AuthPoint Group Sync fails to find all LDAP or Active Directory Groups
• Cannot create new VLANs with Policy Manager
• AP125 and AP325 transmit and receive statistics not displayed correctly in Fireware v12.5.1 and higher
• AuthPoint Mobile for Android users cannot approve push request with screen locked
• AuthPoint Authentication might fail for users who belong to multiple AD groups
• Facebook social media authentication fails for captive portal splash page logins
• Some AP devices fail to connect to Wi-Fi Cloud after upgrade to 8.8.0-179 firmware
• Cannot remove quarantined files on TDR Remediation page
• Mobile VPN with SSL v12.5 installer displays version number as 12.2
• Link Monitoring fails on Active-Active FireCluster when health index below 100
• Gateway AntiVirus blocks HTTP uploads that exceed scan limit size
• AuthPoint users cannot log in if password includes quotation mark
• No Geolocation block message for HTTP or HTTPS when Firebox configured for multi-WAN
• TDR Host Sensor fails to load network driver
• Static NAT actions override proxy content action Domain Name rules