Articles

• Endpoint Security Zero Trust Auditor
• FAQ for AuthPoint and Microsoft Azure Active Directory  
• Cannot manage Firebox that runs Fireware v12.8.2 Update 1 with Dimension Command
• Use WatchGuard products to block access to a top-level domain

Known Issues

• AP225W does not connect to Wi-Fi Cloud after reset to factory-default settings
• App Hibernation and Ignore Battery Optimizations Permission Issues in WatchGuard Mobile Security app (Android 12 and higher)
• APs might reboot with the log message "Insufficient beacons transmitted. Device in error state"
• DNSWatchGO: Host name resolves to public IP after internal DNS specified in Fortinet SSLVPN
• DNSWatchGO and mobile VPNs
• Fireware Web UI shows 5G wireless channels not available in the EU region
• High connection count and proxies cause Web UI Front Panel and FireWatch Destination tab to load slowly
• Mobile VPN with IKEv2 client profiles disconnect after 8 minutes on macOS and iOS devices
• Phishing video link in customized DNSWatch Block page not available
• Policy Manager requires global default gateway configuration with wireless as an external interface on T25/T45
• SNMP polling for interface information returns "No Such Instance" error on T20-W/T40-W with Wi-Fi enabled
• WatchGuard Cloud status loops between Registered and Pending Registration when Firebox time is in the past
• Wireless client enabled as external interface unavailable in BOVPN configuration

New or Updated Video Tutorials

• EDR Core

Articles

• Data missing from AuthPoint Summary reports
• HTTPS proxy content routing does not work consistently when you access two sites
• Is EDR Core compatible with third-party antivirus and EDR solutions?
• Some web applications do not work with the Access Portal because of the host header in the HTTP request

Known Issues

• 5 GHz wireless functionality not available from Firebox after upgrade to Fireware v12.9.2
• Account Management API returns 504 Gateway Timeout error for requests to delete accounts
• Cannot delete template settings that use the Delete icon (aliases, Geolocation, and Content Filtering settings)
• Cannot save the Wi-Fi configuration if the maximum and minimum unicast data rates are in combination of 6 and 9 Mbps
• Domain and DNS server information is blank in Mobile VPN with SSL status dialog box
• Fast searches in WatchGuard Cloud Log Search page are not case-sensitive
• Policy Manager/FSM/Quick Setup Wizard do not open when a .accessibility file exists in Users folder
• Policy Manager does not show all applications in Application Control

Articles

• Host Sensor upgrade to Endpoint Security
• Install WatchGuard Endpoint Security products on macOS with Jamf Pro 10.x
• Log Search page in WatchGuard Cloud does not show log data from before October 2022
• Network to Endpoint correlation requires Internet traffic for at least 10 minutes
• TDR AD Helper end-of-life
• ThreatSync behavior for Fireboxes v12.8x, v12.9x, with logging and reporting enabled or disabled
• Traffic Management in Fireware OS v11.8.x and Lower

Known Issues

• Archived filter on the Incident Timeline is not applied to the incident list
• Block IP action on Incident Details page does not always change the status
• Cannot manage T80 with 4G/LTE module installed
• False ThreatSync incidents created for APT Blocker clean file responses
• Filters with both an action and action status do not show expected incidents
• Firebox IP address presented for the Block IP action in ThreatSync incidents detected on incoming connections
• Firebox IPv6 incident does not correlate with endpoint
• Firebox M4600 might reboot 3 times on initial startup
• Firebox VPN enforcement fails after TDR upgrade to WatchGuard Endpoint Security
• Hash and URL certificate encoding is not supported for BOVPN certificate negotiation
• If the IP address of an endpoint changes, the correlation temporarily breaks
• Inaccurate incident and record count on Incidents page with some filters
• Incident Details page does not show process information for some incidents
• Incidents for FireClusters show the cluster member name instead of the FireCluster name
• Internal error in WatchGuard Cloud Log Manager and Log Search pages
• Invalid risk in EDR Core (Advanced protection for Windows disabled or in 'Audit’ mode)
• NOT operator does not work in the WatchGuard Cloud Log Search page
• Number of records returned on the Incident page is limited to 1000
• Origin IP address for Remote Desktop connections via RD Gateway detected as "::%16777216"
• Overview page opens instead of the Automation Policies page for an inherited policy
• Process or file information is sometimes missing for an incident
• Service Providers sometimes cannot view the Incident Details page due to permissions issue
• Some filters are applied by default after you click an incident status title
• Some ThreatSync incident types do not include paths
• TDR for macOS devices fails to upgrade to WatchGuard Endpoint Security due to error in server communication
• TDR Host Sensors on macOS fail to upgrade to WatchGuard Endpoint Security
• TDR Upgrade to Endpoint Security wizard does not include EPDR and EDR licenses
• ThreatSync automation policy template is not applied to added account
• ThreatSync does not support Endpoint Security incidents related to PUPs or Advanced Security Policies
• Unable to install or upgrade Endpoint Security software on Windows XP computers
• Upgrade TDR to Endpoint Security wizard stops when the number of Host Sensors matches available endpoints in Endpoint Security license
• WatchGuard Cloud accounts with expired Endpoint Security modules can unexpectedly replace WatchGuard EPP, EDR, or EPDR with EDR Core
• WatchGuard Cloud dashboards should not include data for endpoints with WatchGuard EPP, EDR, or EPDR and EDR Core

New or Updated Video Tutorials

• Dimension Kernel Upgrade in Hyper-V
• Dimension Kernel Upgrade in VMware ESXi
• EDR Core
• Get Started with ThreatSync

Valued Wi-Fi Cloud WatchGuard Partners and Customers,  

This notification is to inform you of the intention to remove the Manage Tile from Wi-Fi Cloud. You will no longer be able to use WatchGuard Wi-Fi Cloud Manage UI to configure your wireless network managed in Wi-Fi Cloud. The Manage tile will no longer appear on the Wi-Fi Cloud’s Launchpad dashboard.  

The features and functionality of your wireless network will not be impacted, and we invite you that have not started using the Discover Tile to manage, monitor, and troubleshoot your wireless networks managed in Wi-Fi Cloud to contact the WatchGuard Sales Team to discuss a demo or some training for your team to bring your team up to speed on the Discover features and benefits.   

This change will take place when WatchGuard does the Wi-Fi Cloud update to version 13.0. This firmware update is targeted to begin on April 7, 2023, and includes critical bug fixes, feature enhancements and the removal of the Manage tile as discussed in this communication.  

Any remaining features that are in Manage it need to be migrated over to the Discover UI have been placed on the 2023 roadmap and will be migrated as the feature work is completed.  

We apologize for any inconvenience caused by this change. WatchGuard feels like our partners and customers benefit the most from the Discover Management UI and maintaining multiple management UIs continues to become a larger challenge as additional standards and features are added to the platform.  

If you have any additional questions regarding this change, please contact WatchGuard Support or your WatchGuard Sales Team. 

Sincerely, 

The WatchGuard Wi-Fi Team 
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WatchGuard Wi-Fi Cloud production servers will be upgraded to version v13.0 starting on Friday, April 7, 2023. When:

• APAC region: Friday, April 7, 2023 (12:00AM – 4:00AM HKT) 
• EMEA region: Saturday, April 8, 2023 (12:00AM – 4:00AM GMT) 
• AMER region: Saturday, April 8, 2023 (12:00AM – 4:00AM PDT) 

Release notes with details about the update will be available here starting April 6th. 

Starting on March 24th, the URLs for the “forgot user name” and “forgot password” pages will change from the accountmanager.watchguard.com domain to accountmanager.cloud.watchguard.com. This is in support of migrating that functionality into WatchGuard Cloud.
 
Migration activities will continue April 4th with the account portion of the account registration flow for new watchguard.com accounts (also known as “Tier-1” accounts) moving to accountmanager.cloud.watchguard.com. As a part of this change, the new account registration form will be consolidated into fewer screens, but the information requested will not be changed. We encourage partners who are onboarding new accounts to leverage the multi-tier functionality of WatchGuard Cloud and to create client accounts within the WatchGuard Cloud Account Manager. 

Finally, on April 12th the remainder of the account registration flow will be migrated, with no further changes to the user experience. We will leave redirects in place for a short period of time, but if you allow-list specific WatchGuard domains you will need to add accountmanager.cloud.watchguard.com.

We appreciate your patience as we continue to update our services and expand WatchGuard Cloud!