WatchGuard Product Update Blog
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Knowledge Base Digest - November 2023
Articles
- Endpoint Security exclusions for third-party security products
- Manually uninstall TDR Host Sensor
- TDR Host Sensor icon in system tray shows yellow exclamation point (!) warning
- VLAN or Bridge networks take the lowest available MTU value from their assigned network interfaces
Known Issues
- AP cannot connect to Gateway Wireless Controller after change from cloud management to local management
- Cannot download the Mobile VPN with IKEv2 Client Profile with a third-party certificate
- Cannot interact with some WatchGuard Cloud UI elements when LastPass is installed
- Cannot reboot or fail over FireClusters from WatchGuard Cloud
- Firebox M440 devices fail after upgrade to v12.10
- The SSO Agent is slow to process authentications or does not process them
- ThreatSync Endpoints page does not currently reflect the date selected in the date picker
- Timeout error is not returned if device isolation in ThreatSync times out
- WebBlocker does not recognize some newer and legacy website URL categories
New or Updated Video Tutorials
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Knowledge Base Digest - October 2023
Articles
- Access point system integrity checks and failsafe mode
- Activations API Example Python Script
- Default Content Filtering action Application Control settings block wrong application categories in Fireware v12.5.12
- End of AuthPoint support for Internet Explorer
- Update the WatchGuard plug-in for ConnectWise Automate in multiple open instances of ConnectWise Automate Control Center
Known Issues
- Active Directory users can bypass AuthPoint MFA on computers with the Logon app v3.0.1 installed
- False Trj/RansomDecoy.A detection in temporary user profiles with WatchGuard Endpoint Security
- I cannot delete or activate tokens on the Users page in AuthPoint
- Management Server templates do not show all applications in Application Control
- Mobile VPN with SSL data channel error if port number is greater than 32767
- Non-AuthPoint users cannot authenticate to computers with the Logon app installed without an Internet connection
- Service Provider is unable to allocate inventory from managed account to delegated account
- WatchGuard Endpoint Security detects Trj/RansomDecoy.A after selecting "Do not detect again"
- Wireless clients with Intel AX201 or AX211 wireless cards disconnect from Wi-Fi in WatchGuard Cloud access points
- WSM v12.10 shows incorrect Application Control categories for devices that run v12.5.11 or lower
New or Updated Video Tutorials
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Knowledge Base Digest - September 2023
Articles
- Azure AD users get an “MFA Did Not Authorize” error message when they log in
- Gateway Wireless Controller AP upgrade steps for Fireware 12.0 and lower to Fireware 12.0.1 and higher
- macOS Sonoma 14.x software compatibility
- Uninstall a TDR Host Sensor with tamper prevention enabled
- WatchGuard EDR Core license is inactive in WatchGuard Cloud
Known Issues
- AuthPoint authentications fail after you trade-up a cloud-managed Firebox
- Connection time-out errors for some HTTPS web pages with WatchGuard Endpoint Security installed
- High RAM and CPU usage in WatchGuard Endpoint Security products
- Internal error when more than 5000 ThreatSync incidents selected
- IPS signatures 1139797 and 1132092 block HTTP port 80 traffic after upgrade to v12.5.12
- No warning for deployments that allow WebSocket connections to cloud-managed devices that do not run v12.10
- Remote computers with WatchGuard Endpoint Security installed restart before the scheduled reinstallation
- Top Clients report not available in Traffic reports section
- WatchGuard Endpoint Security products not shown in Windows Security Center after upgrade
New or Updated Video Tutorials
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Knowledge Base Digest - August 2023
Articles
- Access point cannot connect to WatchGuard Cloud after reset to factory-default settings
- AuthPoint shows a large number of failed Office 365 authentications that do not have a source IP address
- How do I change the name shown in WatchGuard Cloud for my locally-managed or cloud-managed device?
- TDR Host Sensor version in WatchGuard Cloud does not match the current Host Sensor version
- WatchGuard Endpoint Security installed from gold image on Google Cloud Platform Compute Engine for Linux requires certificates
- Searches in WatchGuard Help Center do not return search results
Known Issues
- Activations API returns truncated error messages for invalid activations
- Activations API specification missing request parameter for 4-hour hardware replacement activations
- DHCP stops working on a Firebox interface
- Isolation status does not appear correctly in ThreatSync for endpoints with earlier versions of the Endpoint Security protection software
- M690 drops PPTP traffic when 10G ports are in a LA VLAN tagged interface
- Unable to download WatchGuard Mobile Security from Google Play Store
- WIPS sensors show third-party APs as inactive after upgrade to firmware version 13.x
New or Updated Video Tutorials
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Knowledge Base Digest - July 2023
Articles
- False Trj/RansomDecoy.A detection in WatchGuard Endpoint Security products
- Firebox rejects a network connection with "tcp invalid connection state" log message
- I lost the password and recovery key for my AuthPoint password vault
- Network security scan shows AuthPoint Gateway service ports vulnerable to Diffie-Hellman Ephemeral Key Exchange DoS Vulnerability (D(HE)ater) vulnerability (CVE-2002-20001)
Known Issues
- Audit logs not available in WatchGuard Cloud after account merge
- AuthPoint Activation Activity report shows records that are no longer pending
- Backup operations fail in computers with WatchGuard Endpoint Security
- Issues receiving Outlook emails when Email Antivirus is enabled in WatchGuard Endpoint Security
- Log messages not available in WatchGuard Cloud after account merge
- Mobile VPN with SSL incorrectly sends an OTP prompt as a password when it authenticates users with AuthPoint
- No results show with Today/Yesterday date range in WatchGuard Cloud Audit Logs when browser time zone has a positive GMT offset
- Policies unexpectedly reordered when you manually reorder policies filtered by policy tag
- Firebox T20, T40, T80 loses network link when connected to device that does not support full duplex
- ThreatSync incidents not available in WatchGuard Cloud after account merge
- WatchGuard Endpoint Security errors on Windows computers with multibyte character sets (MBCS)
- WatchGuard Endpoint Security file transfer errors for SMB traffic on domain controller servers
- Windows computers run slow when the AuthPoint Logon app (agent for Windows) is installed
New or Updated Video Tutorials