WatchGuard - Support Alerts

WatchGuard Product Update Blog

  1. WatchGuard is switching Botnet Blocklist providers

    WatchGuard is switching Botnet Blocklist providers rarroyo Tue, 07/07/2020 - 08:02
    Categories:
    Support Alerts,
    Network Security

    Greetings valued WatchGuard Partners and Customers. For those that are not aware, or even those that just need a refresher, the firebox downloads a list of known malicious Command and Control IP addresses that it blocks. This is commonly referred to as the Botnet Blocklist and is Licensed as part of RED service in the Basic Security package. As part of our commitment to provide the best security to you, a new Botnet Block list is being deployed globally on July 13th. Should you or any of your customers encounter a false positive please add the offending IP address to the Blocked Sites Exceptions list and submit a technical support case.  Thank you to everyone for reading and enjoy the rest of your day.

  2. Juneteenth, WatchGuard Closes for a Day of Reflection and Learning

    Juneteenth, WatchGuard Closes for a Day of Reflection and Learning ppanjwani Thu, 06/18/2020 - 12:54
    Categories:
    News and Promotions,
    Support Alerts

    We have declared Juneteenth – Friday, June 19, 2020 – as a day of reflection and learning. We are treating this day as a bank holiday; no meetings, no work. For those of you contacting our Sales and Support teams, a small group of employees have volunteered to be present, but please understand if wait times are longer than normal.

    I recently wrote a post addressing my feelings about the death of George Floyd, the racial and social injustice in our world, and my next steps for contributing to permanent and lasting change. Thanks to all of you who read the post, and to all of you who engaged publicly via comments, as well as those who reached out to me personally.

    Since writing that post, I’ve been immersed in learning and conversations, and a resounding theme is “How can I help now; What should I do differently now?” The answer to these questions is personal to each of our experiences, but what is universal is the need to deeply reflect on our feelings, and to learn, before we make lasting impact. With that in mind, we have declared Juneteenth as a day of reflection and learning; no meetings, no work. Our employees may use the day for learning and reflection on how we all can contribute to a culture of anti-racism and allyship at WatchGuard and in our communities.

    It is appropriate to reflect on the work ahead of us on Juneteenth. On this day in 1865, almost two and half years after the Emancipation Proclamation, enslaved African Americans in Texas were informed of their freedom. I plan to use the day to chart my next steps. I have divided them into three areas:

    1. Continue Learning: I want to increase my comfort engaging with everyone in my ecosystem (employees, peers, friends, family) on the topic of race and social inequality.
    2. Become an Ally: Learn how to make an impact through allyship; I plan to start distilling those ideas down.
    3. Make an Institutional Impact: Work with the WatchGuard management team to identify what changes we can make – big or small – to create the right environment to encourage, celebrate, and promote diversity.

    Through many conversations, and by reading books and articles, and attending webinars this week, I find myself becoming more comfortable engaging others on the topic of racism, and also being a better sounding board for others who are willing to talk about it. If possible, I hope you use June 19th to take the next steps in your learning and understanding on this topic, truly internalize what’s happening, and further develop your thoughts on how you want to engage.

    Below is a list of resources about anti-racism and being an ally for your reference. I would like to end by sharing an article that had so much impact on me that I have read it daily to remind myself the need for deeper reflection, as captured by this closing quote in the article:

    “Oh, and as we do it, be better than me. Remember, I had to change where I sat before I could change where I stood. If you first change where you stand, then the next generation will sit in a very different and better place.” 

    Prakash

    Resources about anti-racism and being an ally

    Read

    Watch

    Listen

    Looking for more materials

  3. Knowledge Base Digest - May 2020

    Knowledge Base Digest - May 2020 stakeuchi Thu, 06/04/2020 - 16:09
    Categories:
    Support Alerts

    Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in May:

    Articles

    Known Issues

  4. Knowledge Base Digest - April 2020

    Knowledge Base Digest - April 2020 stakeuchi Tue, 05/05/2020 - 13:58
    Categories:
    Support Alerts

    Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in April:

    Articles

    Known Issues

  5. Knowledge Base Digest - March 2020

    Knowledge Base Digest - March 2020 stakeuchi Mon, 04/06/2020 - 12:24
    Categories:
    Support Alerts

    Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in March:

    Articles

    Known Issues

    New Video Tutorials